It is clear that Cockerell has spent his career, illustrious as it may be, in a single industry An acceptable introductory book on leadership, geared specifically towards service industries. I really liked this book. American dream The book is inspiring and well-written. And I cheered to myself for being done when I closed the last page. Even though it has a number of flaws, it is an easy, story-heavy read that will engage a wide range of individuals.
Make your people your brand. Of course, there are also a few minuses. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. I probably wouldn't have finished the book if it wasn't an assignment in a leadership group that I am apart of. This book is not about process improvement methods like , or Total Productive Maintenance. Cockerell says a great manager will stay at work until they accomplish what needs to be done and not a minute more. This is no different with employees.
I recommend this book for Disney fans and people who want to become better business leaders. Taking it further: what if we all treated each other so well? Don't get me wrong, I love that they look for ways to cut costs and reduce the overall dollar, but as a frequent Disney traveler, the prices I have payed out have continually increased. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. Even though I'm not in business, other than running my household, this was a wonderfully practical book with principals that could creatively apply to all areas of life. Burn the free fuel: appreciation, recognition, and encouragement. Lee spent the last fourteen years of his career as executive of operations for Walt Disney World.
If you work in a business that's not customer intensive, then you'll really have to stretch some of the strategies to make them apply. In addition, they form the core of the management training programs at the Disney Institute. Before becoming the Executive Vice President of Operations for the Walt Disney World Resort, Cockerell was a college drop out and climbed up the ranks for Hilton Hotels for eight years and the Marriott Corporation for 17 years, according to his website. Decision making in this method is viewed from a three-legged approach, employees, guests customers , and the company. I can say that as someone who has a business degree, has worked in business and even considered owning my own business. I think he clearly shows how to make maximum profit with a good product, in this case the magical world created by Disney.
It applies to the government, military, and not-for-profit ventures, as well as private industry. . And it's about Disney and the passion behind the brand, so I really enjoyed listening. Therefore, Cockerell's book is not only of interest to people working in the service industry, but to people in any sector. Book signing will begin at 6pm. Several of the strategies are incredibly practical - not in a bad way if that's what's you're looking for. This book was originally given to me by our district superintendent who wanted us to take a look at how we lead and start to change a culture.
His valuable leadership strategies and remarkable Disney stories will ring true for everyone who reads this book. This is the heart of Cockerell's leadership Expectations According to Cockerell, employees and customers have the same expectations. The book is packed with Lee's own stories throughout his career with Marriott, Disney, and Hilton and he learned some lessons the hard way. T opics: Leadership, culture, service, brand and innovation Who Should Attend: Anyone interested in learning business practices that make Disney so successful Interested in becoming a Sponsor? Before that, he led Disneyland Paris in fact, he was the one who led it in the very beginning and before that he worked for Marriott. I probably wouldn't hav For a business leader, this is a great book.
I think these 10 leadership strategies are spot on. There are larger strategies such as understanding your values and principles, the basis for them, and staying true to those values. From there he does have a revelation or two that lead him to become a much more progressive manager and leader. It reinforced many of my personal views hands on management, servant leadership, employee recognition on the subject and also taught me some new things time management, growth strategies to improve. This site is not affiliated in any way with the Walt Disney World Company or any of its affiliates or subsidiaries. My talks are about creating the right culture and environment so that maximum effectiveness of Six Sigma implementation can take place and stays in place.
I highly rec I listened to the audio book and it's pretty good. Basically Cockerell tells you to hire the right people. There are 10 leadership strategies that each have their own chapter. Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. When everyone in an organization is committed to make an organization more efficient and effective then you have the right culture for achieving maximum business results. Referral to this article on internet? My wife and I try to follow this as our parenting strategy by listening, including, and empowering our daughters in family decisions.